I Subscribed to the App on the App's Subscription Website (NOT from within the app)
Please visit the online sign-up page you initially signed up for the app and select “Login” in the top right corner. Here you can click on “Forgot My Password” to reset your password. After resetting your password, please proceed to Login to the app again.
I Subscribed from the App (NOT on the App's Subscription Website)
From the initial Sign In screen, please use the “Forgot My Password” feature to reset your password. If you cannot remember your username, please search your email inbox for the Welcome Email you would have received when you first registered for the app. This is the email you can use to sign in to the app.